Commercial Procurement

Shipping & Returns Policy

Transparent guidelines for regional dispatch, freight handling, and hardware return conditions, aligned with manufacturer warranty policies for verified commercial shipments.

Regional Logistics

Dispatch & Delivery Process

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Order Confirmation

Regional Dispatch

Freight Handling

Delivery Confirmation

Upon successful order placement and GST-compliant billing, you will receive a confirmation with estimated dispatch dates.

All enterprise IT hardware is prepared for regional dispatch from our Nagaland facility, ensuring secure packaging and verified specifications.

Shipments are handled by trusted regional freight partners. Tracking details will be provided for full shipment visibility.

Final delivery requires recipient verification. Please inspect packages upon arrival for any visible damage before acceptance.

Hardware Assurance

Return & Replacement Terms

Standardized return guidelines are aligned with manufacturer warranty policies. Returns for non-DOA reasons are subject to a restocking fee and require original packaging, all accessories, and a valid Return Merchandise Authorization (RMA) number. Contact support for RMA requests.

Our Dead-On-Arrival (DOA) replacement terms ensure immediate resolution for verified commercial shipments. Claims must be initiated within 7 days of delivery, accompanied by photographic evidence of damage or non-functionality, and proof of purchase.